Information regarding Investor Grievance Redressal Mechanism in Accordance with SEBI Circular No SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2024/50 dated 21st May 2024
Dear Client, For any general queries, you may contact us via email clients@dvia.in or call us on 8591426656. In case of any grievance / complaint against us, please contact our Compliance / Grievance Officer: Preet Shah (Email: operations@dvia.in / Mob: 9819741338)
You may also approach our Principal Officer - Deepak Bakliwal (Email: deepak@dvia.in / Mob: 9987686641)
If not satisfied with the response of the investment adviser you can lodge your grievances with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.
Information regarding Investor Grievance Redressal/ Escalation Matrix in Accordance with BSE Notice no. 20241209-41 issued on December 9, 2024
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Sayali Pawar | C-704 Trade World, Kamala Mills, Lower Parel, Mumbai, Maharashtra - 400013 | 8591426656 | clients@dvia.in | 10:30 AM - 6:30 PM |
| Head of Customer Care | Sayali Pawar | 8591426656 | clients@dvia.in | 10:30 AM - 6:30 PM | |
| Compliance Officer | Preet Shah | 9819741338 | operations@dvia.in | 10:30 AM - 6:30 PM | |
| CEO | Deepak Bakliwal | 9987686641 | deepak@dvia.in | 10:30 AM - 6:30 PM | |
| Principal Officer | Deepak Bakliwal | 9987686641 | deepak@dvia.in | 10:30 AM - 6:30 PM |
| Received From | Pending- last month | Received | Resolved* | Total Pending# | Pending > 3M | Avg. resolution time^ |
|---|---|---|---|---|---|---|
| Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 |
| SEBI Scores | 0 | 0 | 0 | 0 | 0 | 0 |
| Other Sources | 0 | 0 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 | 0 | 0 |
| Month | Carried Forward | Received | Resolved* | Pending# |
|---|---|---|---|---|
| March-2024 | 0 | 0 | 0 | 0 |
| April-2024 | 0 | 0 | 0 | 0 |
| May-2024 | 0 | 0 | 0 | 0 |
| June-2024 | 0 | 0 | 0 | 0 |
| July-2024 | 0 | 0 | 0 | 0 |
| August-2024 | 0 | 0 | 0 | 0 |
| September-2024 | 0 | 0 | 0 | 0 |
| October-2024 | 0 | 0 | 0 | 0 |
| November-2024 | 0 | 0 | 0 | 0 |
| December-2024 | 0 | 0 | 0 | 0 |
| January-2025 | 0 | 0 | 0 | 0 |
| February-2025 | 0 | 0 | 0 | 0 |
| Year | Carried Forward | Received | Resolved* | Pending |
|---|---|---|---|---|
| 2021-22 | 0 | 0 | 0 | 0 |
| 2022-23 | 0 | 0 | 0 | 0 |
| 2023-24 | 0 | 0 | 0 | 0 |
| 2024-25 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 |
| Sr. no | Financial Year | Compliance Audit Status | Remarks, If any |
|---|---|---|---|
| 1 | FY 2020-21 | Not Conducted | Not Applicable as approval for RIA was received in Oct 2021 |
| 2 | FY 2021-22 | Conducted | No adverse observations |
| 3 | FY 2022-23 | Conducted | No adverse observations |
| 4 | FY 2023-24 | Conducted | No adverse observations |
