Disciplined Dynamism
Information regarding Investor Grievance Redressal Mechanism
Dear Client, For any general queries, you may contact us via email clients@dvia.in or call us on 8591426656. In case of any grievance / complaint against us, please contact our Compliance / Grievance Officer: Preet Shah (Email: compliances@dvia.in / Mob: 9819741338)
You may also approach our Principal Officer - Vivek Agarwall (Email: vivek@dvia.in / Mob: 9920803822)
In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.sebi.gov.inor you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330
ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link - https://smartodr.in/
Information regarding Investor Grievance Redressal/ Escalation Matrix in Accordance with BSE Notice no. 20241209-41 issued on December 9, 2024
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Sayali Pawar | C-704 Trade World, Kamala Mills, Lower Parel, Mumbai, Maharashtra - 400013 | 8591426656 | clients@dvia.in | 10:30 AM - 6:30 PM |
| Head of Customer Care | Sayali Pawar | 8591426656 | clients@dvia.in | 10:30 AM - 6:30 PM | |
| Compliance Officer | Preet Shah | 9819741338 | compliances@dvia.in | 10:30 AM - 6:30 PM | |
| CEO | Vivek Agarwall | 9920803822 | vivek@dvia.in | 10:30 AM - 6:30 PM | |
| Principal Officer | Vivek Agarwall | 9920803822 | vivek@dvia.in | 10:30 AM - 6:30 PM |
| Received From | Pending- at the end of last month | Received | Resolved* | Total Pending# | Pending > 3M | Avg. resolution time^ |
|---|---|---|---|---|---|---|
| Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 |
| SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | 0 |
| Other Sources (if any) | 0 | 0 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 | 0 | 0 |
| Month | Carried forward from previous month | Received | Resolved* | Pending# |
|---|---|---|---|---|
| June-2025 | 0 | 0 | 0 | 0 |
| Year | Carried forward from previous year | Received | Resolved* | Pending |
|---|---|---|---|---|
| 2024-25 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 |