Grievance Redressal Mechanism – Accessibility Compliance (SEBI Circular dated July 31, 2025)

In compliance with the SEBI circular, DV Investment Advisors LLP has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).

1. Dedicated Channels
   • Email: clients@dvia.in
   • Helpline: +91-8591426656 (operational Mon–Fri, 10:30 AM – 6:30 PM)
   • Web Form: For any help regarding accessibility, please webform is available at https://www.dvia.in/#popup1


2. Process
   • All accessibility-related grievances will be acknowledged within 3 working days.
   • Resolution/response will be provided within 15 working days.
   • Complex issues requiring longer timelines will be communicated clearly to the complainant.


3. Escalation Matrix
   • Level 1: Nodal Officer (Mr. Preet Shah, Email: compliances@dvia.in, Contact: +91-9819741338)
   • Level 2: Partner - Vivek Agarwall (Email: vivek@dvia.in / Mob: 9920803822)